Yes \u2014 at the factory level, a moissanite that falls out of its setting within the warranty term is normally re-set free, provided the loss traces back to workmanship rather than damage. Amara Jeweiry, an S925 silver moissanite jewelry manufacturer in Shenzhen since 2010, publishes this as a 12-month warranty covering plating color-fastness under normal wear plus free re-setting for non-artificial stone loss, assessed from photographs first with a 48-hour response. What voids the coverage is not the months of wear but what the evidence shows afterward: prongs bent by impact, a third-party repair made before the factory could inspect the piece, cleaning that strips plating, or a claim filed without the photo and video record needed to match the factory’s 40x setting records. Below: coverage, cost sharing, exclusions and the contract wording to insist on.<\/p>\n
A factory warranty in B2B jewelry runs from the manufacturer to the wholesale buyer \u2014 importer, brand or retail chain \u2014 not to the end consumer, and its published wording is the reference point when a claim is argued months later. Amara’s wholesale program page<\/a> and FAQ<\/a> state the same scope: “Plating color-fastness under normal wear, and free re-setting for non-artificial stone loss,” with resolution “by replacement, re-setting or credit \u2014 decided in your favor for any confirmed defect.”<\/p>\n Three structural points follow. The warranty has two distinct objects: the plating, time-boxed at 12 months under normal wear, and the setting, covered for stone retention. “Non-artificial” is the load-bearing word \u2014 it separates a stone that left a defective seat from one that left after the ring was bent or pried. And production structure determines accountability: design, 3D wax printing, setting, electroplating and quality control all finish in the same Shenzhen facility, so a fallen stone has no subcontractor to blame.<\/p>\n The quality baseline matters when a claim arrives: every piece is pull-tested \u2014 100% of pieces, not samples \u2014 before it leaves the factory, claw checks run at 100%, micro-pav\u00e9 is set under 40x magnification, and final inspection applies AQL 2.5. As for the stone, GIA’s gemology literature<\/a> notes its hardness is “second only to diamond” \u2014 which is why a fallen stone is almost always a setting event, not a stone failure, and why the claim conversation belongs on the seat and the prongs.<\/p>\n The decisive physical evidence is the condition of the empty seat, which factories read the way an investigator reads a vehicle.<\/p>\n “Normal wear” is the other half of the test, and it is narrow: micro-scratches on plating, slight rounding of prong tips, softening of polish after months on a hand \u2014 none of that voids anything, because color-fastness coverage is explicitly defined under normal wear. What factories screen out is damage dressed as wear: a prong snapped in half, scrape marks across the gallery, a seat carrying pry marks. Those read as events, not wear.<\/p>\n Verification runs against records: Amara’s guidance describes matching 40x setting records to claim photos, and because stones are GRA-certified with laser-inscribed girdles, the factory can confirm whether a returned stone is the original. The golden sample closes the loop.<\/p>\n When a defect is confirmed, the remedy is simple: the re-set is free, the replacement stone is free, and the buyer picks among replacement, re-setting or credit \u2014 with a 48-hour response committed in the FAQ. The variables to pin down in writing are freight and volume.<\/p>\n Buyers reselling retail should note: a written warranty passed through to consumers is governed by US federal rules \u2014 the FTC’s Businessperson’s Guide to Federal Warranty Law<\/a> requires coverage in a single, clear document designated “full” or “limited.” Your factory agreement should give you terms you can mirror downstream.<\/p>\n The void conditions that matter to a factory are narrower than the frightening lists on retail warranty cards. Five triggers do almost all the work:<\/p>\n Notice what is not on the list: ordinary months of wear. A ring worn daily for six months that loses a stone with intact prongs sits squarely inside the coverage \u2014 “non-artificial” exists precisely so normal use cannot become an excuse.<\/p>\n Evidence decides wholesale claims \u2014 the factory can only compare against what you send. Amara’s arrival-damage claims guide<\/a> applies equally to stone loss: a full-frame photo with a metric ruler, a macro close-up of the empty seat, raking light to expose prong tips, an identity shot with the SKU\/PO tag, one batch photo of affected pieces \u2014 plus an unboxing video in one continuous take, because “a cut is the moment a carrier’s surveyor stops believing the footage.”<\/p>\n Two records should already exist. The first is the pre-shipment batch video \u2014 in Amara’s words, “the video is a deliverable, not a courtesy” \u2014 which locks in the batch’s condition before it left Shenzhen, as covered in our guide to batch videos before balance payment<\/a>. The second is close-up footage of the finished piece, because prong geometry is the whole case. The video below shows ring R13572 rotating through every angle \u2014 prong tips, halo pav\u00e9 line and filigree gallery under the head \u2014 the level of detail an assessor compares a worn piece against.<\/p>\nHow does the factory decide a stone loss is workmanship, not wear?<\/h2>\n
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Who pays for the re-setting, the replacement stone, and the freight?<\/h2>\n
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What actually voids the warranty at factory level?<\/h2>\n
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What evidence should a wholesale buyer collect when a stone falls out?<\/h2>\n